Covid-19 Information
First of all, let us send you our best health wishes! We are looking forward to see you again very soon, enjoying fun and outdoor time.
This year we have the experience learned last year, when we successfully implemented all the measures that have been decided. Our challenge remains to reinvent ourselves so that families can enjoy their holidays with the maximum security and calm. We strive to adapt to any recommendation or regulation that may be published through the official sources.
We detail below what measures we have adopted in each case (due to the constant evolution of the situation, this information may undergo changes so we will update it continuosly):
Covid-19 FAQs
Is Camping Joan open?
Since the last March 19th, 2021, Camping Joan is open daily.
Can you make bookings on a accommodation?
Yes. Reservations can be made in any of our accommodations: bungalows, mobile-homes and apartments. Check availability at www.campingjoan.com.
Can you make bookings on pitch?
Yes. Reservations can be made in any of our plots. Check availability at www.campingjoan.com
Can the sanitary blocks be used?
The sanitary blocks are considered common areas and are opened with limited capacity and complying with established safety and hygiene standards.
How the access to the sanitary blocks is controlled?
The service area is intended exclusively for pitches' customers. The capacity that is permitted at any time is perfectly marked at the entrance. You have to wait outside by staying in line and keeping social distance.
Are the restaurants opened?
Yes, in compliance with established safety and hygiene standards:
Bar Restaurant La Palmera offers terrace service. The board service (half pensions and full pensions) are also available.
Xiringuito Restaurant del Mar offers terrace service and in the interior dinning room, with limited capacity.
Do the restaurants offer takeaway service?
Yes. When restaurants are opened, both offer take-away meals.
Is the supermarket opened?
Yes, in compliance with established safety and hygiene standards.
Are the playgrounds opened?
Yes, they are opened daily. Rules posted at the entrance must be always followed.
Is entertaniment scheduled?
Yes, in compliance with established safety and hygiene standards.
How the access to the Entertainment Club is controlled?
Access to the mini club must be based on the capacity specified at the entrance. Hydroalcoholic gel is available at the entrance for correct hand disinfection. The use of a face mask is necessary.
How the activities are?
The animation activities have been rescheduled to comply with current regulations. The weekly planning is published on the website..
Do I have to wear a face mask on the animation activities? ** NEW**
Yes, also in those that take place in outdoor spaces such as the aperitif game, the minidisco and the night shows.
Is there activities for adults?
Yes, but the number of activities is smaller. It is necessary to check the timetable to know the schedule and where they will take place. See all activities here.
Are there night shows scheduled?
Yes, there are night shows scheduled, both in the pool and in the Xiringuito Restaurant del Mar, complying with the established safety and hygiene standards. To access to the performances it is be necessary to wear a face mask at anytime. It is necessary to check the timetable to know the schedule and where they will take place. You can check te timetable here..
Is it allowed to play football or volleyball on the beach?
Yes, respecting the safety distance. As this is an sport, it is not necessary to use a face mask.
Can the pool be used?
The pool is considered a common area and its use it is exclusively intended for guests staying at the campsite. It's opened with limited capacity and complying with established safety and hygiene standards.
How the access to the pool is controlled?
A traffic light has been placed at the entrance to count the people who go inside the pool facilities. If the traffic light is green it means that the pool can be accessed. When each phase maximum capacity is reached, the traffic light will turn into red and will not be accessible until someone leaves the facilities. At anytime you will be informed of the capacity at the pool entrance, which may change depending on the phase.
The swimming pool is opened from 11am to 8pm, but will be closed daily from 3pm to 3.30pm to carry out with the disinfection work. No one will be able to stay inside the enclosure or leave personal belongings there.
Can the Fitness Center be used?
The Fitness Center is considered a common area and is opened with limited capacity and complying with established safety and hygiene standards.
How the access to the Fitness Center is controlled?
To access the Fitness Center, it is necessary to use the access card provided at check-in. The capacity indicated on the sign at the entrance must be respected. Remember that children under 16 do not have access to this facilities.
Can I rent sheets and towels?
Yes, you can. If you rent them in advance, you will find the beds made and the towels, clean and disinfected, will be locked in a bag, directly from the laundry.
Will I find duvets in the accommodation?
No, you won't. Duvets have been removed from all accommodations.
Will I find blankets in the accommodation?
Yes, you will. All accommodations have blankets sealed in a bag. They are cleaned and disinfected after each stay.
What measures are established to guarantee workers and clients safety?
Camping Joan team is working to offer all possible services, complying with the established safety and hygiene standards. All the measures established by the health authorities are applied, such as the disinfection of the facilities, the training of personnel to take extreme precautions and to prevent infections...
At different campsite locations you will find notifications and posters with information about prevent risks.
What if I have to cancel my boooking?
You can cancel your booking at any time.
In case the Government decrees measures that do not allow mobility, we will make the cancellation policy more flexible, as detailed below:
- If notified up to 5 days before the arrival date, we will refund 100% of the amount paid
- If you cancel less than 5 days before your arrival date, you will lose 100% of the amount
In case that your journey is blocked by the health authorities, we will refund you 100% of the amount.
What should you do if you have symptoms during your stay?
If you or any of your companions have any symptoms during your stay, please notify reception first and the corresponding protocol will be applied. The campsite will guide you through the entire process.
First of all, you must wear a mouth mask to prevent possible contamination and avoid physical contact at anytime. The symptomatic person will be separated and contact with Cambrils First Aid or 061. Instructions and action protocols will be followed always.
In case any quarantine or isolation within our facilities would be needed, the costs incurred will be paid by the client.
What if I com from abroad?
If you come from abroad, we recommend yoi to travell with your European Health Card or any health insurance.
What protocols should be followed on the beach?
Beaches are managed by the City Council. Nowadays, the measures to follow are:
- to respect social distance and use the face mask if the distance cannot be guaranteed
- to respect the capacity
- to wash your hands frequently
- to use the showers individually
- do not share utensils or food with people who are not in your group.
Can I receive visits?
Visits will be allowed depending on the campsite's occupancy. We recommend you to ask at Reception about the possible restrictions * might be during your stay.
* From June 23rd to June 27th, visits won't be allowed.
You must remember that, if they are allowed, visits must be registered at the Reception by delivering the ID or Passport.
Is it necessary to wear a face mask at the campsite? ** NEW**
The use of face masks, the social distancing and the cleaning of hands, responds exclusively to the coexistence - for the common wellness - of having the maximum precaution and responsibility to avoid new contagions and new spreading of the Coronavirus. For this reason, its use is needed on all public spaces to ensure the maximum safety and hygiene to all customers during their family vacations. It is a health guarantee and social responsibility plus for all tourists who visit us.
Remember to wear your face mask whenever you enter to an indoor area: reception, supermarket, sanitary facilities, animation club, fitness center... and also when you make an order at the pool bar.
What does it mean that the campsite is certified with the SAFE TOURISM seal?
"Safe Tourism Certified" is a seal that recognizes tourist establishments that apply important security protocols. It is awarded by Institut per a la Qualitat Turística Espanyola (the Spanish Tourism Quality Institute).
It is allowed to smoke at the campsite?
Smoking is only allowed on public roads or in the outdoor spaces when a minimum distance of at least 2m can be kept.
It is allowed to smoke at the restaurant terraces?
Smoking is not allowed at the restaurants terrace, as a 2m distance to other people cannot be guaranteed.
Can I meet other families in my accommodation or pitch? ** NEW**
Also while you are at the campsite, you must maintain groups of stable cohabitation whenever its possible. At this moment, meetings of more than 10 people cannot be held.
Is Camping Joan open?
Since the last March 19th, 2021, Camping Joan is open daily.
Can you make bookings on a accommodation?
Yes. Reservations can be made in any of our accommodations: bungalows, mobile-homes and apartments. Check availability at www.campingjoan.com.
Can you make bookings on pitch?
Yes. Reservations can be made in any of our plots. Check availability at www.campingjoan.com
Can the sanitary blocks be used?
The sanitary blocks are considered common areas and are opened with limited capacity and complying with established safety and hygiene standards.
How the access to the sanitary blocks is controlled?
The service area is intended exclusively for pitches' customers. The capacity that is permitted at any time is perfectly marked at the entrance. You have to wait outside by staying in line and keeping social distance.
Are the restaurants opened?
Yes, in compliance with established safety and hygiene standards:
Bar Restaurant La Palmera offers terrace service. The board service (half pensions and full pensions) are also available.
Xiringuito Restaurant del Mar offers terrace service and in the interior dinning room, with limited capacity.
Do the restaurants offer takeaway service?
Yes. When restaurants are opened, both offer take-away meals.
Is the supermarket opened?
Yes, in compliance with established safety and hygiene standards.
Are the playgrounds opened?
Yes, they are opened daily. Rules posted at the entrance must be always followed.
Is entertaniment scheduled?
Yes, in compliance with established safety and hygiene standards.
How the access to the Entertainment Club is controlled?
Access to the mini club must be based on the capacity specified at the entrance. Hydroalcoholic gel is available at the entrance for correct hand disinfection. The use of a face mask is necessary.
How the activities are?
The animation activities have been rescheduled to comply with current regulations. The weekly planning is published on the website..
Do I have to wear a face mask on the animation activities? ** NEW**
Yes, also in those that take place in outdoor spaces such as the aperitif game, the minidisco and the night shows.
Is there activities for adults?
Yes, but the number of activities is smaller. It is necessary to check the timetable to know the schedule and where they will take place. See all activities here.
Are there night shows scheduled?
Yes, there are night shows scheduled, both in the pool and in the Xiringuito Restaurant del Mar, complying with the established safety and hygiene standards. To access to the performances it is be necessary to wear a face mask at anytime. It is necessary to check the timetable to know the schedule and where they will take place. You can check te timetable here..
Is it allowed to play football or volleyball on the beach?
Yes, respecting the safety distance. As this is an sport, it is not necessary to use a face mask.
Can the pool be used?
The pool is considered a common area and its use it is exclusively intended for guests staying at the campsite. It's opened with limited capacity and complying with established safety and hygiene standards.
How the access to the pool is controlled?
A traffic light has been placed at the entrance to count the people who go inside the pool facilities. If the traffic light is green it means that the pool can be accessed. When each phase maximum capacity is reached, the traffic light will turn into red and will not be accessible until someone leaves the facilities. At anytime you will be informed of the capacity at the pool entrance, which may change depending on the phase.
The swimming pool is opened from 11am to 8pm, but will be closed daily from 3pm to 3.30pm to carry out with the disinfection work. No one will be able to stay inside the enclosure or leave personal belongings there.
Can the Fitness Center be used?
The Fitness Center is considered a common area and is opened with limited capacity and complying with established safety and hygiene standards.
How the access to the Fitness Center is controlled?
To access the Fitness Center, it is necessary to use the access card provided at check-in. The capacity indicated on the sign at the entrance must be respected. Remember that children under 16 do not have access to this facilities.
Can I rent sheets and towels?
Yes, you can. If you rent them in advance, you will find the beds made and the towels, clean and disinfected, will be locked in a bag, directly from the laundry.
Will I find duvets in the accommodation?
No, you won't. Duvets have been removed from all accommodations.
Will I find blankets in the accommodation?
Yes, you will. All accommodations have blankets sealed in a bag. They are cleaned and disinfected after each stay.
What measures are established to guarantee workers and clients safety?
Camping Joan team is working to offer all possible services, complying with the established safety and hygiene standards. All the measures established by the health authorities are applied, such as the disinfection of the facilities, the training of personnel to take extreme precautions and to prevent infections...
At different campsite locations you will find notifications and posters with information about prevent risks.
What if I have to cancel my boooking?
You can cancel your booking at any time.
In case the Government decrees measures that do not allow mobility, we will make the cancellation policy more flexible, as detailed below:
- If notified up to 5 days before the arrival date, we will refund 100% of the amount paid
- If you cancel less than 5 days before your arrival date, you will lose 100% of the amount
In case that your journey is blocked by the health authorities, we will refund you 100% of the amount.
What should you do if you have symptoms during your stay?
If you or any of your companions have any symptoms during your stay, please notify reception first and the corresponding protocol will be applied. The campsite will guide you through the entire process.
First of all, you must wear a mouth mask to prevent possible contamination and avoid physical contact at anytime. The symptomatic person will be separated and contact with Cambrils First Aid or 061. Instructions and action protocols will be followed always.
In case any quarantine or isolation within our facilities would be needed, the costs incurred will be paid by the client.
What if I com from abroad?
If you come from abroad, we recommend yoi to travell with your European Health Card or any health insurance.
What protocols should be followed on the beach?
Beaches are managed by the City Council. Nowadays, the measures to follow are:
- to respect social distance and use the face mask if the distance cannot be guaranteed
- to respect the capacity
- to wash your hands frequently
- to use the showers individually
- do not share utensils or food with people who are not in your group.
Can I receive visits?
Visits will be allowed depending on the campsite's occupancy. We recommend you to ask at Reception about the possible restrictions * might be during your stay.
* From June 23rd to June 27th, visits won't be allowed.
You must remember that, if they are allowed, visits must be registered at the Reception by delivering the ID or Passport.
Is it necessary to wear a face mask at the campsite? ** NEW**
The use of face masks, the social distancing and the cleaning of hands, responds exclusively to the coexistence - for the common wellness - of having the maximum precaution and responsibility to avoid new contagions and new spreading of the Coronavirus. For this reason, its use is needed on all public spaces to ensure the maximum safety and hygiene to all customers during their family vacations. It is a health guarantee and social responsibility plus for all tourists who visit us.
Remember to wear your face mask whenever you enter to an indoor area: reception, supermarket, sanitary facilities, animation club, fitness center... and also when you make an order at the pool bar.
What does it mean that the campsite is certified with the SAFE TOURISM seal?
"Safe Tourism Certified" is a seal that recognizes tourist establishments that apply important security protocols. It is awarded by Institut per a la Qualitat Turística Espanyola (the Spanish Tourism Quality Institute).
It is allowed to smoke at the campsite?
Smoking is only allowed on public roads or in the outdoor spaces when a minimum distance of at least 2m can be kept.
It is allowed to smoke at the restaurant terraces?
Smoking is not allowed at the restaurants terrace, as a 2m distance to other people cannot be guaranteed.
Can I meet other families in my accommodation or pitch? ** NEW**
Also while you are at the campsite, you must maintain groups of stable cohabitation whenever its possible. At this moment, meetings of more than 10 people cannot be held.
Update: July 15th, 2021
