Covid-19 Information
First of all, let us send you our best health wishes! We are looking forward to see you again very soon, enjoying fun and outdoor time.
This year we have the experience learned last year, when we successfully implemented all the measures that have been decided. Our challenge remains to reinvent ourselves so that families can enjoy their holidays with the maximum security and calm. We strive to adapt to any recommendation or regulation that may be published through the official sources.
We detail below what measures we have adopted in each case (due to the constant evolution of the situation, this information may undergo changes so we will update it continuosly):
Covid-19 FAQs
When will Camping Joan open again?
Camping Joan will open on March 19th, 2021.
Can you make bookings on a accommodation?
Yes. Reservations can be made in any of our accommodations: bungalows, mobile-homes and apartments. Check availability at www.campingjoan.com.
Can you make bookings on pitch?
Yes. Reservations can be made in any of our plots. Check availability at www.campingjoan.com
Can the sanitary blocks be used?
The sanitary blocks are considered common areas and the will be opened when the campsite reopens its doors, on March 19th, 2021, with limited capacity and complying with established safety and hygiene standards.
How the access to the sanitary blocks is controlled?
The service area is intended exclusively for pitches' customers. The capacity that is permitted at any time is perfectly marked at the entrance. You have to wait outside by staying in line and keeping social distance.
Are the restaurants opened? ** NEW**
Yes, in compliance with established safety and hygiene standards:
Xiringuito Restaurant del Mar is open. It offers breakfast, lunch service. Dinners are also available but only for campsite guests. Opening times:
- Friday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
- Saturday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
- Sunday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
El
Bar-Restaurant La Palmera: will be opened when the campsite reopens its doors, on March 19th, 2021. It will be open for breakfast, lunch, and dinner; and takeaway options will be also available. Opening times:
- Friday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
- Saturday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
- Sunday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
For both restaurants, ee recommend that you reserve in advance to avoid crowds.
As a campsite guest, how can I go to the restaurants? ** NEW**
In order to use the services of our restaurants, you must wear the identification bracelet that was given to you by reception upon check-in.
We remind you that due to the new regulations, restaurants are only opened to campsite guests.
Do the restaurants offer takeaway service?
Yes. When restaurants are opened, both offer take-away meals.
Is the supermarket opened?
Camping Joan's supermarket will open as soon as the campsite reopens its doors, on March 19th, 2021, in compliance with established safety and hygiene standards.
Are the playgrounds opened?
Camping Joan's playgrounds will open as soon as the campsite reopens its doors, on March 19th, 2021. The rules posted at the entrance must be followed.
Is entertaniment scheduled? ** NEW**
We expect that ther will be entertainment scheduled on Easter (from 27/03/21 to 05/04/21) and during the summer season.
How the access to the Entertainment Club is controlled?
Access to the mini club must be based on the capacity specified at the entrance. Hydroalcoholic gel is available at the entrance for correct hand disinfection. The use of a face mask is necessary.
How the activities are?
The animation activities have been rescheduled to comply with current regulations. The planning will be published on the website.
Is it allowed to play football or volleyball on the beach?
Yes, respecting the safety distance. As this is an sport, it is not necessary to use a face mask.
Can the Fitness Center be used?
Camping Joan's Fitness Center will open as soon as the campsite reopens its doors, on March 19th, 2021, with limited capacity and complying with established safety and hygiene standards.
How the access to the Fitness Center is controlled?
To access the Fitness Center, it is necessary to use the access card provided at check-in. The capacity indicated on the sign at the entrance must be respected. Remember that children under 16 do not have access to this facilities.
Can I rent sheets and towels?
Yes, you can. If you rent them in advance, you will find the beds made and the towels, clean and disinfected, will be locked in a bag, directly from the laundry.
Will I find duvets in the accommodation?
Yes, all of our accommodations have duvets (but only until June, 19th). They are cleaned and disinfected after each stay.
Will I find blankets in the accommodation?
Yes, you will but only until June, 19th. All accommodations have blankets sealed in a bag. They are cleaned and disinfected after each stay.
What measures are established to guarantee workers and clients safety?
Camping Joan team is working to offer all possible services, complying with the established safety and hygiene standards. All the measures established by the health authorities are applied, such as the disinfection of the facilities, the training of personnel to take extreme precautions and to prevent infections...
At different campsite locations you will find notifications and posters with information about prevent risks.
What if I have to cancel my boooking?
You can cancel your booking at any time.
In case the Government decrees measures that do not allow mobility, we will make the cancellation policy more flexible, as detailed below:
- If notified up to 5 days before the arrival date, we will refund 100% of the amount paid
- If you cancel less than 5 days before your arrival date, you will lose 100% of the amount
In case that your journey is blocked by the health authorities, we will refund you 100% of the amount.
What should you do if you have symptoms during your stay?
If you or any of your companions have any symptoms during your stay, please notify reception first and the corresponding protocol will be applied. The campsite will guide you through the entire process.
First of all, you must wear a mouth mask to prevent possible contamination and avoid physical contact at anytime. The symptomatic person will be separated and contact with Cambrils First Aid or 061. Instructions and action protocols will be followed always.
In case any quarantine or isolation within our facilities would be needed, the costs incurred will be paid by the client.
What if I com from abroad?
If you come from abroad, we recommend yoi to travell with your European Health Card or any health insurance.
What protocols should be followed on the beach?
Beaches are managed by the City Council. Nowadays, the measures to follow are:
- to respect social distance and use the face mask if the distance cannot be guaranteed
- to respect the capacity
- to wash your hands frequently
- to use the showers individually
- do not share utensils or food with people who are not in your group.
Can I receive visits?
Visits will be allowed depending on the campsite's occupancy. We recommend you to ask at Reception about the possible restrictions might be during your stay.
You must remember that, if they are allowed, visits must be registered at the Reception by delivering the ID or Passport.
Is it necessary to wear a face mask at the campsite?
The use of face masks, the social distancing and the cleaning of hands, responds exclusively to the coexistence - for the common wellness - of having the maximum precaution and responsibility to avoid new contagions and new spreading of the Coronavirus. For this reason, its use is needed on all public spaces to ensure the maximum safety and hygiene to all customers during their family vacations. It is a health guarantee and social responsibility plus for all tourists who visit us.
Do nighttime mobility restrictions affect me during my stay at the campsite?** NEW **
Yes. The curfew, which involves the mobility restriction for people, is still in force from 22h to 6h, also inside the campsite.
In the case that, due to an emergency, you need to leave the campsite within these hours, you can go to reception and we will provide you with a document that you must bring with you and that justifies your mobility.
What does it mean that the campsite is certified with the SAFE TOURISM seal?
"Safe Tourism Certified" is a seal that recognizes tourist establishments that apply important security protocols. It is awarded by Institut per a la Qualitat Turística Espanyola (the Spanish Tourism Quality Institute).
It is allowed to smoke at the campsite?
Smoking is only allowed on public roads or in the outdoor spaces when a minimum distance of at least 2m can be kept.
It is allowed to smoke at the restaurant terraces?
Smoking is not allowed at the restaurants terrace, as a 2m distance to other people cannot be guaranteed.
When will Camping Joan open again?
Camping Joan will open on March 19th, 2021.
Can you make bookings on a accommodation?
Yes. Reservations can be made in any of our accommodations: bungalows, mobile-homes and apartments. Check availability at www.campingjoan.com.
Can you make bookings on pitch?
Yes. Reservations can be made in any of our plots. Check availability at www.campingjoan.com
Can the sanitary blocks be used?
The sanitary blocks are considered common areas and the will be opened when the campsite reopens its doors, on March 19th, 2021, with limited capacity and complying with established safety and hygiene standards.
How the access to the sanitary blocks is controlled?
The service area is intended exclusively for pitches' customers. The capacity that is permitted at any time is perfectly marked at the entrance. You have to wait outside by staying in line and keeping social distance.
Are the restaurants opened? ** NEW**
Yes, in compliance with established safety and hygiene standards:
Xiringuito Restaurant del Mar is open. It offers breakfast, lunch service. Dinners are also available but only for campsite guests. Opening times:
- Friday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
- Saturday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
- Sunday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
El Bar-Restaurant La Palmera: will be opened when the campsite reopens its doors, on March 19th, 2021. It will be open for breakfast, lunch, and dinner; and takeaway options will be also available. Opening times:
- Friday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
- Saturday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
- Sunday from 9am to 5pm & from 6:30pm to 10pm (only for campsite guests)
For both restaurants, ee recommend that you reserve in advance to avoid crowds.
As a campsite guest, how can I go to the restaurants? ** NEW**
In order to use the services of our restaurants, you must wear the identification bracelet that was given to you by reception upon check-in.
We remind you that due to the new regulations, restaurants are only opened to campsite guests.
Do the restaurants offer takeaway service?
Yes. When restaurants are opened, both offer take-away meals.
Is the supermarket opened?
Camping Joan's supermarket will open as soon as the campsite reopens its doors, on March 19th, 2021, in compliance with established safety and hygiene standards.
Are the playgrounds opened?
Camping Joan's playgrounds will open as soon as the campsite reopens its doors, on March 19th, 2021. The rules posted at the entrance must be followed.
Is entertaniment scheduled? ** NEW**
We expect that ther will be entertainment scheduled on Easter (from 27/03/21 to 05/04/21) and during the summer season.
How the access to the Entertainment Club is controlled?
Access to the mini club must be based on the capacity specified at the entrance. Hydroalcoholic gel is available at the entrance for correct hand disinfection. The use of a face mask is necessary.
How the activities are?
The animation activities have been rescheduled to comply with current regulations. The planning will be published on the website.
Is it allowed to play football or volleyball on the beach?
Yes, respecting the safety distance. As this is an sport, it is not necessary to use a face mask.
Can the Fitness Center be used?
Camping Joan's Fitness Center will open as soon as the campsite reopens its doors, on March 19th, 2021, with limited capacity and complying with established safety and hygiene standards.
How the access to the Fitness Center is controlled?
To access the Fitness Center, it is necessary to use the access card provided at check-in. The capacity indicated on the sign at the entrance must be respected. Remember that children under 16 do not have access to this facilities.
Can I rent sheets and towels?
Yes, you can. If you rent them in advance, you will find the beds made and the towels, clean and disinfected, will be locked in a bag, directly from the laundry.
Will I find duvets in the accommodation?
Yes, all of our accommodations have duvets (but only until June, 19th). They are cleaned and disinfected after each stay.
Will I find blankets in the accommodation?
Yes, you will but only until June, 19th. All accommodations have blankets sealed in a bag. They are cleaned and disinfected after each stay.
What measures are established to guarantee workers and clients safety?
Camping Joan team is working to offer all possible services, complying with the established safety and hygiene standards. All the measures established by the health authorities are applied, such as the disinfection of the facilities, the training of personnel to take extreme precautions and to prevent infections...
At different campsite locations you will find notifications and posters with information about prevent risks.
What if I have to cancel my boooking?
You can cancel your booking at any time.
In case the Government decrees measures that do not allow mobility, we will make the cancellation policy more flexible, as detailed below:
- If notified up to 5 days before the arrival date, we will refund 100% of the amount paid
- If you cancel less than 5 days before your arrival date, you will lose 100% of the amount
In case that your journey is blocked by the health authorities, we will refund you 100% of the amount.
What should you do if you have symptoms during your stay?
If you or any of your companions have any symptoms during your stay, please notify reception first and the corresponding protocol will be applied. The campsite will guide you through the entire process.
First of all, you must wear a mouth mask to prevent possible contamination and avoid physical contact at anytime. The symptomatic person will be separated and contact with Cambrils First Aid or 061. Instructions and action protocols will be followed always.
In case any quarantine or isolation within our facilities would be needed, the costs incurred will be paid by the client.
What if I com from abroad?
If you come from abroad, we recommend yoi to travell with your European Health Card or any health insurance.
What protocols should be followed on the beach?
Beaches are managed by the City Council. Nowadays, the measures to follow are:
- to respect social distance and use the face mask if the distance cannot be guaranteed
- to respect the capacity
- to wash your hands frequently
- to use the showers individually
- do not share utensils or food with people who are not in your group.
Can I receive visits?
Visits will be allowed depending on the campsite's occupancy. We recommend you to ask at Reception about the possible restrictions might be during your stay.
You must remember that, if they are allowed, visits must be registered at the Reception by delivering the ID or Passport.
Is it necessary to wear a face mask at the campsite?
The use of face masks, the social distancing and the cleaning of hands, responds exclusively to the coexistence - for the common wellness - of having the maximum precaution and responsibility to avoid new contagions and new spreading of the Coronavirus. For this reason, its use is needed on all public spaces to ensure the maximum safety and hygiene to all customers during their family vacations. It is a health guarantee and social responsibility plus for all tourists who visit us.
Do nighttime mobility restrictions affect me during my stay at the campsite?** NEW **
Yes. The curfew, which involves the mobility restriction for people, is still in force from 22h to 6h, also inside the campsite.
In the case that, due to an emergency, you need to leave the campsite within these hours, you can go to reception and we will provide you with a document that you must bring with you and that justifies your mobility.
What does it mean that the campsite is certified with the SAFE TOURISM seal?
"Safe Tourism Certified" is a seal that recognizes tourist establishments that apply important security protocols. It is awarded by Institut per a la Qualitat Turística Espanyola (the Spanish Tourism Quality Institute).
It is allowed to smoke at the campsite?
Smoking is only allowed on public roads or in the outdoor spaces when a minimum distance of at least 2m can be kept.
It is allowed to smoke at the restaurant terraces?
Smoking is not allowed at the restaurants terrace, as a 2m distance to other people cannot be guaranteed.
Update: April 6th, 2021
